When the Titanic sank, the iceberg got the blame.  But it was more complex than that, with the disaster culminating from a sequence of poor leadership decisions.  The nature of those decisions has close parallels with our current pandemic. Read August’s newsletter by Andrew O’Keeffe, Hardwired Humans

Both sympathy and empathy convey recognition, and both forge a bond, but the one is an embrace, the other an encounter. Sympathy overcomes differences through imaginative acts of identification; empathy attends to another person on his or her own terms… Empathy is a more demanding exercise, at least in listening; the listener has to get […]